Refund Policy A fair refund policy Bad refund policies are infuriating. We never want our students to feel that way, so our refund policy is simple: If you’re ever unhappy with us, for any reason, just contact our support team and we’ll take care of you. Examples of full refunds we’d grant: If you were not given a Degree Accelerator after your purchase. Please allow up to 7 business days to process your order. If you were given a Degree Accelerator for a school or academic focus other than the one you selected when you placed your order. If you were given a Degree Accelerator for a school that does not accept credit by exam. Examples of partial refunds or credits we’d grant: If you received your Degree Accelerator, and you just weren’t happy with it, we’d consider issuing a partial credit. If we had extended downtime (multiple hours in a day, or multiple days in a month) or you emailed customer service and it took multiple days to get back to you, we’d consider issuing a partial credit. Get in touch At the end of the day, nearly everything on the edges comes down to a case-by-case basis. Send us a note, tell us what’s going on, and we’ll work with you to make sure you’re happy.